When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, age or other details to help you with your experience.
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
- We use regular Malware Scanning.
- We have an SSL certificate; this protects any personal information that you provide through our website.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information.
We use cookies to:
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Chrome or Firefox) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies.
If you disable cookies, some features on our site will be disabled and some of our services will not function properly. These make your site experience more efficient, however, should not greatly impact your enjoyment of the site. You will still be able to place orders, browse content and similar.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others’ or our rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Users can visit our site anonymously. The privacy policy will always be available via a link on our home page. Our privacy policy link includes the word ‘privacy’, and can be easily be found on our website. Users will be notified of any privacy policy changes:
- On our privacy policy page
Users are able to change their personal information:
- By emailing us
- By calling us
- By logging in to their account
- By chatting with us
We honour do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
It’s also important to note that we allow third party behavioural tracking.
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission in the United States enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We follow the recommendations of this act and do not specifically market to children under 13.
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
- We will notify the users via email within 3 business days, if not earlier.
- We will notify the users via in site notification within 2 business days, if not earlier.
- We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Users are able to change their personal information:
- By emailing us
- By calling us
- By logging in to their account
- By chatting with us
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders.
- We may also send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
- By emailing us
- By calling us
- By logging in to their account
- By chatting with us
- Not use false, or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third party email marketing services for compliance.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
- Following the instructions at the bottom of each email and we will promptly remove you from all correspondence.
- The Joy Society was founded and is directed by Christie Clements-Shepherd
- 99 Tenth Avenue Inglewood Western Australia 6052
- You can contact The Joy Society by email to hello at thejoysociety.com.au